10202 Coldwater Rd Suite D
Fort Wayne, IN 46825
Custom Business Travel Management Agency
Travel Leaders is one of Indiana’s largest independently owned travel management companies and is a certified WBE (Women Business Enterprise) with the State of Indiana and the City of Indianapolis.
Our custom programs provide each client a proactive and dedicated team that is comprised of an account manager; assigned agents and online booking support agents. All of these team members are supported by management that empowers them to make decisions as necessary that lead to positive traveler experiences and superior program outcomes.
Our account managers provide travel policy review, industry updates, proactive supplier negotiations, ROI analysis, contract negotiations, duty of care consulting and travel policy implementation. Account review visits are scheduled to best achieve our client's goals and continuous program improvement.
Our business travel agents all of whom have at least 10 years experience in business travel support provide personal service to all clients including those who use our online booking tools. One phone call, which is answered live, will connect you with an agent who understands your company's policies and your individual needs. Our offices also provide expertise on corporate meetings, incentives, conferences and vacation travel.
Among our business travel agents we have a team that specializes in international travel with expertise in creating cost effective and seamless travel to Europe, Middle East, Africa (EMEA), Asia, Central and South America and Canada. They can advise on entry requirements, assist with obtaining Visas and provide cultural and business protocol.
Our monthly business travel newsletter is provided to advise all travelers and arrangers on industry updates, new services provided, current travel trends and destination information.
We take care of your travelers by providing timely flight notifications during travel, after hours support, options to purchase annual travel insurance policies, monitoring and use management of non-refundable tickets, assistance with obtaining missed frequent flyer points and advocacy when issues occur.
These are just some of our services and resources provided to our clients. We take pride in our ability to consistently exceed client expectations. Our 30+ years in business travel have given us the depth of knowledge to provide continuous enhancements to service our clients.
For additional information and a custom proposal please contact us today.
Booking an international flight
I just wanted to let you know that I booked a flight to China for one of our students this morning with the assistance of Patti and I was extremely pleased at the level of customer service I received. Since last week, we have been going back and forth and she provided me with several options and notified me of a cost savings to be had by changing different flight attributes. I used the Concur site to search for myself, but with booking my first international flight, I wanted to the extra customer service, and she certainly delivered. Would you mind passing this along to her supervisor?
Lori E., South Bend, IN
Attention to detail makes everything run smoothly
I work with Kelly often in travel arrangements for guests/presenters, etc. coming to our school. I coordinate meetings here including our large symposium which has many presenters.
Kelly is always on top of her job, takes care of the flights and sends me the flight information as well as responding very quickly to any questions or needs I have. Her attention to detail is what makes everything run so smoothly. Even though we have not met, we work together seamlessly. It is wonderful and makes my job so much easier. I am very appreciate of her work and have told her so. It is only fitting that I share this with you also.
Nancy B., Indianapolis, IN
Concur Travel Implementation
I want to personally thank you for your dedication to helping the EFG team successfully implement the travel section of Concur. The extra time and effort you provided to our associates during the initial implementation made this success possible. They know that you and all your associates at Travel Leaders are available whenever needed to make sure their travel needs are met. As you recall we implemented this plan at the same time that we had a major acquisition going on in Las Vegas. Just knowing you were there to get us where we needed to be with short notice was a huge blessing. Again, thank you for being there.
Kim H., Batesville, IN
I wanted to commend both Sherri and Teri for their persistence and exemplary work in obtaining a refund check for over $5,000 from Open Skies on our behalf. It took numerous phone calls, countless explanations to many different employees - all in a span of over two weeks. This was done "behind the scenes" without my prompting and without taking up any of my time in the whole long, drawn out process.
In my opinion, this epitomizes the type of customer service other corporate travel agencies should strive for at all times. Neither Sherri nor Teri would take no for an answer and, as I understand it, they were told "no" many times during this ordeal. I've also briefed those in our Procurement Department, as well as the President of our company, for this excellent outcome.
Sherry C., Harrington Park, NJ
Women's basketball team
We wanted you to have a copy of the women's basketball team picture with President Obama. You were a huge part of making this happen. Thank, you for all you do!
Betsy D.,Indianapolis, IN
Good first impression
I just have to email to say the GREATEST THANK YOU to Travel Leaders and especially Deanna for making a great first impression! My Vice President just told me about how Deanna was able to rearrange one of our board members air travel so that he could make it to one of the most important meetings of the year. She stressed how important it was to have him at the meetings and was wowed by the service Deanna provided. And the executive administrative assistant really appreciated ALL the assistance in making everything happen. It is normally her job to rearrange travel if there are problems for the President and/or board members. All she had to do was call Deanna and she took care of the rest.
This has made a huge impression on the Executive Team and I greatly appreciate it!
Kudos to Deanna and everyone else who had a hand in making things happen around here.
Carrie B., Fort Wayne, Indiana
Custom Travel Specialist
Planning some time away from the office?
As a business professional you recognize the importance of time and finding a great value. When it comes to getting away from the office let the travel experts at Travel Leaders use their knowledge and connections to offer exclusive packages and amenities. From extending your business trip to take in the local scene to putting together a comprehensive family vacation, we can take your individual tastes and ideas and sculpt them into an unforgettable trip.
Fort Wayne, IN